Software support and maintenance
Our support and maintenance services ensure software is consistently delivering superior results. It includes enhancements to software products in the form of updates, upgrades and major road map developments. We offer a range of support and maintenance solutions, together with a global help desk that manages all support needs through to resolution.
Our software support services
With our support and maintenance programs, you not only get help from our experts and an assurance that you are using the latest versions of our software, but you also get the opportunity to take advantage of new features and capabilities.
For simulation, this gives you the ability to enhance the breadth and accuracy of your models. For cloud services, it means that you can extend the scope of collaboration with your partners or customers. For all our customers it means peace of mind realizing that you are assured of gaining the value or outcome you expect through use of KBC software.
Technical support - if you require technical support please email our support team
Other software services
KBC’s simulation modeling software is designed to enable you to build your own models easily. Our industry and software experts are available to help too, and can assist with design and calibration of models and assistance with plant test runs.
We can design and develop software to meet your exact requirements. Our specialization is in harnessing real-time process data and its associated context to build applications to solve technical problems, or to systematize work flow processes.
Whether we use a KBC software product, a custom-built application or a third-party product, our experts can help with all aspects of implementation: system architecture, software installation and application configuration.
Training is offered with all KBC software solutions. Customers can sign up for any of our regularly scheduled classes or may request a class dedicated to your specific company and product needs. Additionally, web-based self-directed training is available through our dedicated YouTube channel.
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