Success stories

Global capability development

KBC was appointed by a North American-based global customer on a capability development project focused on new-hire and console operator training, policies and standards. The project encompassed all the company’s wholly-owned refineries around the world.

The challenge

The company needed KBC to assess all its assets worldwide and to evaluate the status quo against best practice. The project therefore needed to cover 7 refineries around the world, each with different training systems.


KBC developed a comprehensive capability development program comprising the following elements:

  • Global learning and development policies, operator hiring policies and console operator selection policies
  • New-hire operator training and console operator fundamental training programs, the curricula of which included plant safety, process hazards, process safety management, process equipment and refining
  • An advanced console operator engineer course
  • Additional material to support new corporate programs, including situational guidelines, unit technology manuals, manual templates and simulator scenarios

While most of the training itself was delivered directly by the customer, KBC also provided support in the delivery of the initial fundamentals training program.

The results

KBC produced a comprehensive set of well-defined corporate learning and development policies, supported by a training master plan and detailed curricula. A detailed and updated new-hire and console operator selection policy was produced in support of the customer's operator progression plans. Policies were successfully validated across multiple customer sites, providing the required consistency throughout the organization.

Share this

Get in touch with us

Do you have a project you're interested in
working with us on?

You may also be interested in


European refining 2050: Turning the vision into reality

Aug 15, 2019

Europe’s refiners, through their industry organization Fuels Europe, have set out their long-term ambitions in a new program called Vision 2050. Putting this vision into practice will require Europe’s refiners to rethink and rebuild their long-term strategies, along the way transforming their organizations into modern, flexible knowledge-based enterprises. Read more in this market insight by KBC Chief Economists.

Read full article

KBC establishes Energy and Sustainability Co-Pilot hub in Singapore

Oct 22, 2018

The hub will reduce energy costs and emissions of Singapore-based companies by 10 per cent through delivery of energy management and optimization solutions and next generation analytics via the Cloud.

Read full article

Why the time to Digitalize is now

Nov 6, 2018

Duncan Micklem, Strategy Director

Rising operational costs, a retiring knowledge pool and aging, inflexible infrastructure are just three of a number of threats the process industries currently face. These challenges, however, can be resolved if plants adopt an efficient Digitalization strategy. Here, Duncan Micklem, Director of Business Strategy at KBC, argues why urgent action needs to be taken and the time to Digitalize is now.

Read full article

Get the latest updates from KBC

Sign up to our newsletter to receive our latest innovations, viewpoints and be informed about any upcoming events.