KBC was appointed by a North American-based global customer on a capability development project focused on new-hire and console operator training, policies and standards. The project encompassed all the company’s wholly-owned refineries around the world.
The company needed KBC to assess all its assets worldwide and to evaluate the status quo against best practice. The project therefore needed to cover 7 refineries around the world, each with different training systems.
KBC developed a comprehensive capability development program comprising the following elements:
While most of the training itself was delivered directly by the customer, KBC also provided support in the delivery of the initial fundamentals training program.
KBC produced a comprehensive set of well-defined corporate learning and development policies, supported by a training master plan and detailed curricula. A detailed and updated new-hire and console operator selection policy was produced in support of the customer's operator progression plans. Policies were successfully validated across multiple customer sites, providing the required consistency throughout the organization.
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Sanjay Bhargava, Principal Consultant
Do you have an accurate representation of your plant to drive the right decisions in your organization at this critical time?
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