Solution
KBC developed and delivered a set of foundational knowledge
assessment tools to over 650 of the customer's field and panel
operators, operations supervisors and engineering staff. Subject areas
included safety, processes and equipment operations. A workplace
assessment manual was also produced, along with supporting demonstration
assessment tools.
KBC reviewed a sample of existing, internally developed procedures
and task books and provided the customer with alternative,
fit-for-purpose templates. We provided train-the-trainer, procedure
development and assessment development coaching to the customer's
training staff, and supported the customer with workshops in change
management and change communication / planning. In addition, we
developed and implemented an operations and engineering career
progression road map.