A Middle Eastern national oil company appointed KBC to implement a capability development system for six key job positions. The aim of the program was to implement internally developed task books and operating procedures, identify foundational knowledge and skills gaps and develop targeted gap closure training.
The customer wished to formally assess the technical knowledge of over 650 staff members, including new hires and long-term staffers. As well as the logistical issues involved in assessing the knowledge of such a large group, resistance was expected. A well-developed change-management program was needed to mitigate resistance.
KBC developed and delivered a set of foundational knowledge assessment tools to over 650 of the customer's field and panel operators, operations supervisors and engineering staff. Subject areas included safety, processes and equipment operations. A workplace assessment manual was also produced, along with supporting demonstration assessment tools. KBC reviewed a sample of existing, internally developed procedures and task books and provided the customer with alternative, fit-for-purpose templates. We provided train-the-trainer, procedure development and assessment development coaching to the customer's training staff, and supported the customer with workshops in change management and change communication / planning. In addition, we developed and implemented an operations and engineering career progression road map.
The project identified major knowledge gaps in the customer's field and panel operators, operations supervisors and engineering staff. To address this, a gap closure plan was developed and successfully executed. The career progression road map was also rolled-out successfully, lifting morale and providing numerous opportunities for staff to develop their careers.
WHITEPAPER
Aug 15, 2019
Europe’s refiners, through their industry organization Fuels Europe, have set out their long-term ambitions in a new program called Vision 2050. Putting this vision into practice will require Europe’s refiners to rethink and rebuild their long-term strategies, along the way transforming their organizations into modern, flexible knowledge-based enterprises. Read more in this market insight by KBC Chief Economists.
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NEWS
Oct 22, 2018
The hub will reduce energy costs and emissions of Singapore-based companies by 10 per cent through delivery of energy management and optimization solutions and next generation analytics via the Cloud.
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BLOG
Nov 6, 2018
Duncan Micklem, Strategy Director
Rising operational costs, a retiring knowledge pool and aging, inflexible infrastructure are just three of a number of threats the process industries currently face. These challenges, however, can be resolved if plants adopt an efficient Digitalization strategy. Here, Duncan Micklem, Director of Business Strategy at KBC, argues why urgent action needs to be taken and the time to Digitalize is now.
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