Technology Services Engineer


Technology Services Engineer


Santa Fe

Main Aspects of Job:

  • Work under the leadership of a senior professional in energy optimization implementation projects for industrial complexes by using Visual MESA Energy Management System (VM-EMS) solution, the leading energy real time optimization software in the process industry, with more than 120 large industrial complexes as active users worldwide.
  • Help with the Technology Support desk
  • Ensure technology support is delivered in a timely fashion to the highest quality and guaranteed satisfaction of customers
  • Work alongside the VM-EMS Technical Lead to build and maintain relationships with internal and external clients ensuring their modelling needs are met and to grow the VM-EMS business
  • Collaborate with other groups within KBC regarding projects, strategy definition and other items related to the growth of KBC Business.

Main Roles and Responsibilities:

Client Relationship Management

  • Technology support for internal and external customers via email, phone and in person
  • Ensure client's needs and expectations are met with respect to KBC solutions and referring issues where necessary to appropriate specialist, or sales.
  • Client liaison / discussion of technical aspects of work.

Project Related

  • Configure and perform simulation and optimization by using VM-EMS to support industrial complexes
  • Implement simulation, monitoring and optimization solution by using VM-EMS at client sites or remotely – deliver monitoring systems, operational models.
  • Deliver sections or entire software training course independently
  • Assist with training material development as needed
  • Technology project management and related tasks


  • Contribute to R&D tasks when needed (provide expert feedback, testing, among others)
  • Assist with documentation and demo case development.
  • Identify areas needing improvement, develop potential solutions.

Sales and Marketing Support

  • Assist with client sales visits to demonstrate technology features.
  • Collaborate with Sales and Commercial Services groups in proposal writing and project hrs. estimate, etc
  • Identify/communicate/follow-up realistic potential sales opportunities.
  • Provide support to KBC marketing events; represent Company at industry conferences, present papers

KBC Company Business

  • Build / maintain awareness of KBC's other product lines.
  • Actively support company Knowledge Management.
  • Actively support company work process implementation and improvement.
  • Ability to support projects for other product lines.

Position Requirements:

  • BS or MS degree or equivalent in Chemical / Process Engineering.
  • 3+ years of experience is an advantage.
  • Knowledge of chemical processes with experience in modeling.
  • Plant or refinery operational experience is a distinct advantage.
  • Knowledge of site economics is a distinct advantage.
  • Familiar with and able to use standard flowsheeting packages.
  • Familiarity with one or more additional KBC software products is a distinct advantage.
  • Ability to work as a team member in complex technology areas.
  • Experience working in a global organization and with different cultures is an advantage

Competencies to be kept current:

  • Chemical/Refinery/Upstream/Energy technology knowledge
  • Verbal and written communication (English is a must, Portuguese is an advantage)
  • Persuasiveness
  • Negotiation skills
  • Adaptability
  • Relationship development and management
  • Stress tolerance
  • Goal driven
  • Analytical skills