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Technology Services Engineer

Position: Permanent, Full-time

Location: Mumbai, India

Reference: KBC-2020-032

Closing date: December 5, 2020

Description

Main Aspects of Job:

  • Responsible for managing the day-to-day workload of the support desk for the assigned regions and/or customers
  • Ensure support & services are delivered in a timely fashion to the highest quality and guaranteed satisfaction of customers
  • Work alongside the Technical Lead to build and maintain relationships with internal and external clients ensuring their modelling needs are met and to grow the Software business
  • Collaborate with other groups within KBC regarding projects
  • Assist with basic cloud-hosting infrastructure tasks.

Main Roles and Responsibilities:

Client Relationship Management

  • Client advocate– ensure client's needs and expectations are met with respect to KBC technology and referring issues where necessary to appropriate specialist, or sales.
  • Technology support for internal and external customers via email, phone and in person as needed.
  • Client liaison / discussion of technical aspects of work.
  • Participate in after-hours on-call rotation.

Project Related

  • Provide second-tier support to KBC customers and all divisions within KBC/Yokogawa for KBC’s cloud-based Data as a Service
  • Lead and/or assist on internal and client-facing projects
  • Assist with training delivery & material development as needed

Development

  • Contribute to R&D tasks when needed (provide expert feedback, testing, among others)
  • Assist with documentation and demo case development.
  • Identify areas needing improvement, develop potential solutions.

KBC Company Business

  • Build / maintain awareness of KBC's other product lines.
  • Actively support company Knowledge Management.
  • Actively support company work process implementation and improvement.
  • Ability to support projects for other product lines.

Position Requirements:

  • BS degree and 2+ years experience in a related field
  • General software, web, and IT experience
  • Excellent analytical and problem-solving abilities
  • Good level of knowledge in applied mathematics
  • Experience working with cloud technologies
  • Experience in working with Web Content Management System.
  • Knowledge of OPC, Modbus, Industrial Historian Databases
  • Database development and administration experience and or certification
  • Programming skills across various languages and architectures a plus
  • Experience delivering training a plus
  • Excellent communication and interpersonal skills (both written and oral).
  • Demonstrates a high level of accuracy and attention to detail
  • Ability to work as a team member in complex technology areas.
  • Basic understanding of change management
  • Experience working in a global organisation and with different cultures is an advantage.
  • Competencies to be kept current:
    • Industry and technology knowledge
    • Verbal and written communication
    • Adaptability
    • Relationship development and management
    • Stress tolerance
    • Goal-driven
    • Analytical skills
    • Ability to mentor

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