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Technology Services Engineer

Position: Permanent, Full-time

Location: Adu Dhabi, UAE

Reference: KBC-2021-044

Closing date: October 16, 2021

Description

Main Aspects of Job

  • Responsible for managing the day-to-day workload of the Software Support desk for the assigned regions
  • Internal and cross-team mentoring and knowledge transfer
  • Ensure software support is delivered in a timely fashion to the highest quality and guaranteed satisfaction of customers
  • Work alongside the Regional Software Support Lead to build and maintain relationships with internal and external clients ensuring their modelling needs are met and to grow the Software business
  • Collaborate with other groups within KBC regarding projects, strategy definition and other items related to the growth of KBC Business.

Main Roles and Responsibilities

Client Relationship Management

  • Client advocate for larger accounts – includes but not limited to proactive contact with customers, administrative tasks, etc.
  • Software support for internal and external customers via email, phone and in person
  • Ensure client's needs and expectations are met with respect to KBC software and referring issues where necessary to appropriate specialist, or sales.
  • Client liaison / discussion of technical aspects of work.

Project Related

  • Analyze data, execute and review process calculations.
  • Perform process simulations including model calibration.
  • Implement simulation solutions at client sites or remotely – deliver monitoring systems, operational models.
  • Serve as technology/simulation specialist in consulting projects.
  • Deliver sections or entire software training course independently
  • Assist with training material development as needed
  • Software project management and related tasks

Development

  • Contribute to R&D tasks when needed (provide expert feedback, testing, among others)
  • Assist with documentation and demo case development.
  • Identify areas needing improvement, develop potential solutions.

Sales and Marketing Support

  • Assist with client sales visits to demonstrate technology features.
  • Collaborate with Sales and Commercial Services groups in proposal writing and project hrs. estimate, etc
  • Identify/communicate/follow-up realistic potential sales opportunities.
  • Provide support to KBC marketing events; represent Company at industry conferences, present papers

KBC Company Business

  • Build / maintain awareness of KBC's other product lines.
  • Actively support company Knowledge Management.
  • Actively support company work process implementation and improvement.
  • Ability to support projects for other product lines.

Position Requirements

  • BS or MS degree or equivalent in Chemical / Process Engineering.
  • 5+ years of experience.
  • Knowledge of refining processes with experience in modeling.
  • Plant or refinery operational experience is a distinct advantage.
  • Knowledge of site economics is a distinct advantage.
  • Familiar with and able to use standard flowsheeting packages.
  • Familiarity with one or more additional KBC software products is a distinct advantage.
  • Ability to work as a team member in complex technology areas.
  • Ability to lead and manage a complex workload and a team of professional engineers.
  • Experience working in a global organization and with different cultures is an advantage.
  • Competencies to be kept current:
    • Refinery/Upstream technology knowledge
    • Verbal and written communication
    • Persuasiveness
    • Negotiation skills
    • Adaptability
    • Relationship development and management
    • Stress tolerance
    • Goal driven
    • Analytical skills
    • Ability to mentor junior engineers

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