Careers with KBC

Desktop/Server Analyst

Position: Permanent, Full-time

Location: Singapore

Reference: KBC-2021-081

Closing date: December 10, 2021


Main Aspects of Job

Working as part of the global IT team, the post holder will support desktop, server, network, printing, and telephony environments for region with minimal supervision. This is a critical support role assisting KBC staff (in regional offices, home based or on the road) with technical support.

Main Roles and Responsibilities

  • Be the first point of contact for all users in the region for any IT related issues or questions
  • Adhere to corporate standards across all technology
  • Assist in network administration by creating user accounts using Active Directory and setting up Exchange/Office 365 email accounts.
  • Support, troubleshoot, and resolve end user problems relating to Remote support, Virtual Private Network (VPN) and computer hardware/software issues
  • Install and configure new end-user workstations and laptops, and install hardware/software upgrades
  • Create and maintain documentation to support all technology in the region
  • Data backups on all servers and laptops; monitoring and recording status of backups
  • Participate and manage projects for rollout of new hardware/software, office expansions and new offices.
  • Proactive monitoring of all IT systems and make recommendations to management for technical and process improvements
  • Negotiate with local suppliers for IT services, ensuring productivity and cost targets are met
  • Monitor and update all tickets assigned to region and individual in the Helpdesk system, adhering to SLA targets
  • Escalate complex issues to manager or other members of the IT team for further investigation
  • From time to time, assist in project work to roll out new technologies
  • Any other duties as and when required

Position Requirements

  • Previous experience in a similar role (1st and 2nd line Helpdesk and Desktop support) for a medium sized company
  • Experience of Active Directory, Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP)
  • Mobile Device Management (MDM) Platform experience – experience of supporting mobile phones (iOS & Android)
  • Support of Windows 10 in an enterprise environment
  • Support of Windows Server 2012/2016/2019
  • Support and Administration of Sharepoint (2013/2019/O365)
  • Desktop and laptop hardware configuration
  • Microsoft Exchange & Microsoft Office 365
  • Microsoft Office 2013/2016/365
  • Exposure to monitoring systems (PRTG or similar)
  • Enterprise infrastructure environment experience
  • Cisco Call Manager or similar platform (desirable)
  • VMware Administration (desirable)
  • Microsoft System Center Configuration Manager (SCCM) Experience (desirable)
  • Microsoft accreditation (MCP, MCSE or similar - desirable)
  • Good organizational skills and ability to meet deadlines and multi- task
  • Demonstrate a high quality of technical ability, competence and productivity
  • Experience of working in a client facing role (IT users) and proactively managing those relationships
  • Excellent communication (written and verbal) and interpersonal skills
  • Ability to work well in team environment under supervision and willingness to assist others
  • Display a high level of professionalism towards colleagues and as an ambassador of the company
  • Cost conscious and aware of personal contribution to company profitability
  • Demonstrate a proactive approach in both personal and technology development
  • Must be a self-starter that demonstrates a flexible approach

Due to the nature of the role, there will be manual handling involved.

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