People
Worker Empowerment: Providing skills and support to enable high quality decision making. Creating a continuous learning environment that promotes sharing of knowledge and skill is key to worker empowerment and improved decision making. This is part of becoming an Adaptive Learning Organization and promotion of Operational Discipline based on understanding the WHY. Individual and Team Behaviors represent the key control variables (the pressure, temp, flow of the organization) and as such must be clearly defined, developed, measured and managed.