Success stories

Corporate training and competency development standards

As part of an Operational Excellence initiative, KBC was engaged by a major Middle East customer to develop and implement corporate training and competency development standards, and to design and implement a routine maintenance improvement strategy across two facilities.

The challenge

The primary challenge of the project was to coordinate and improve communications and collaboration across two oil refinery sites which were situated 250 km apart.


KBC developed validated best-practice job performance profiles for operations, maintenance, technical, non-technical and managerial job positions. A corporate training management guide and training master plan were produced for all positions. KBC developed a plan for implementation and road map, and delivered train-the-trainer, knowledge development and performance training.

The results

A full best-practice, competency-based capability development system was delivered. We've since completed additional classroom training and trained one of their in-house HR people to roll out job profile development for other roles.

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