By collecting process data from its customer sites on how the chemical products supplied affect the desired performance (e.g. lack of fouling or corrosion or bacterial build-up), our customer aimed to provide best-in-class customer service through remote technical and sales support.
The customer supplies chemicals to over 1,000 processes at over 500 customer sites, each of which has their own source data systems and security model. They wanted to access data from each site to better understand their customer’s application of their products and provide rapid service and support. For the customer to build and support a system to connect to each site would be hugely inefficient and not in-line with their core capabilities.
KBC’s supplied its Web*Technician solution which is a cloud service that collects data in real-time from disparate systems and brings the data into a common environment supporting basic analytics, dashboards and reports. Our customer “white labels” Web*Technician under its own brand to present the solution as an integrated part of their service offering. Over 2,000 users from both the customer and their customer can collaborate to understand and solve problems or explore opportunities to improve performance.
Web*Technician has resulted in our customer protecting their accounts from attack by their competitor due to better knowledge of their customers value proposition, and enabled them to gain new business due to a differentiated service offering.
WHITEPAPER
Aug 15, 2019
Europe’s refiners, through their industry organization Fuels Europe, have set out their long-term ambitions in a new program called Vision 2050. Putting this vision into practice will require Europe’s refiners to rethink and rebuild their long-term strategies, along the way transforming their organizations into modern, flexible knowledge-based enterprises. Read more in this market insight by KBC Chief Economists.
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NEWS
Oct 22, 2018
The hub will reduce energy costs and emissions of Singapore-based companies by 10 per cent through delivery of energy management and optimization solutions and next generation analytics via the Cloud.
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BLOG
Nov 6, 2018
Duncan Micklem, Strategy Director
Rising operational costs, a retiring knowledge pool and aging, inflexible infrastructure are just three of a number of threats the process industries currently face. These challenges, however, can be resolved if plants adopt an efficient Digitalization strategy. Here, Duncan Micklem, Director of Business Strategy at KBC, argues why urgent action needs to be taken and the time to Digitalize is now.
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