Because of its expertise with real-time data application and long
track record delivering real-time cloud services, the customer selected
KBC to develop OGM (Operating Goals Manager) as a standard application
to be delivered through a SaaS (Software-as-a-Service) model. OGM
allows users to define measured variables and tasks as Indicators.
These Indicators all have criteria which if not met are an indication of
an undesirable or out-of-normal (OON) situation. If OON situations
exhibit certain characteristics, such as a persistence over a
significant amount of time, a Non-Conformance (NC) is declared. NCs are
reported to the organization, and the organization is held accountable
for addressing issues and implementing the corrective actions.
Each of these indicators contains company knowledge such as the
reasons for the specific operating envelope, consequences for not
addressing an excursion in a timely fashion, recommended actions to
address an excursion as well as stored company procedures and documents
and captured commentary to aid in the delineation of information and
resolution of NCs.