Because of its expertise with real-time data application and long track record delivering real-time cloud services, the customer selected KBC to develop OGM (Operating Goals Manager) as a standard application to be delivered through a SaaS (Software-as-a-Service) model. OGM allows users to define measured variables and tasks as Indicators. These Indicators all have criteria which if not met are an indication of an undesirable or out-of-normal (OON) situation. If OON situations exhibit certain characteristics, such as a persistence over a significant amount of time, a Non-Conformance (NC) is declared. NCs are reported to the organization, and the organization is held accountable for addressing issues and implementing the corrective actions.
Each of these indicators contains company knowledge such as the reasons for the specific operating envelope, consequences for not addressing an excursion in a timely fashion, recommended actions to address an excursion as well as stored company procedures and documents and captured commentary to aid in the delineation of information and resolution of NCs.