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The challenge

The framework had to consider diverse local populations with varying degrees of education and English language skills.

The solution

KBC defined a training and development timeline and provided a 50% commercial estimate for the development and delivery of the training required. The framework included approaches for establishing a human resources department, recruiting staff and providing training for:

  • New hires
  • Operations, technical and maintenance staff
  • Managers
  • Support function personnel such as safety and security staff

The results

The client was fully satisfied with the training program framework, rating it 4 on a scale of 1 (poor) to 4 (excellent) in their feedback response.

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