KBC defined a training and development timeline and provided a 50% commercial estimate for the development and delivery of the training required. The framework included approaches for establishing a human resources department, recruiting staff and providing training for:
- New hires
- Operations, technical and maintenance staff
- Support function personnel such as safety and security staff
The client was fully satisfied with the training program framework, rating it 4 on a scale of 1 (poor) to 4 (excellent) in their feedback response.