KBC developed a comprehensive capability development program comprising the following elements:
- Global learning and development policies, operator hiring policies and console operator selection policies
- New-hire operator training and console operator fundamental training programs, the curricula of which included plant safety, process hazards, process safety management, process equipment and refining
- An advanced console operator engineer course
- Additional material to support new corporate programs, including situational guidelines, unit technology manuals, manual templates and simulator scenarios
While most of the training itself was delivered directly by the customer, KBC also provided support in the delivery of the initial fundamentals training program.