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The challenge

The primary challenge of the project was to coordinate and improve communications and collaboration across two oil refinery sites which were situated 250 km apart.

The solution

KBC developed validated best-practice job performance profiles for operations, maintenance, technical, non-technical and managerial job positions. A corporate training management guide and training master plan were produced for all positions. KBC developed a plan for implementation and road map, and delivered train-the-trainer, knowledge development and performance training.

The results

A full best-practice, competency-based capability development system was delivered. We've since completed additional classroom training and trained one of their in-house HR people to roll out job profile development for other roles.

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