Work under the leadership of a senior professional in mass balance and production accounting implementation projects for industrial complexes
Guarantee software and helpdesk support are delivered in a timely fashion to the highest quality and that client satisfaction is guaranteed.
Work alongside the Regional Software Services Lead to build and maintain relationships with internal and external clients ensuring their modelling needs are met and to grow the Software business in the region
Main Roles and Responsibilities:
Main support contact for internal and external clients, including Helpdesk support via email, phone and in person
Ensure client's needs and expectations are met with respect to KBC software and referring issues where necessary to appropriate specialist, or sales.
Client liaison / discussion of technical aspects of work, as well as project specifications and documentation
Analyze data, execute and review process calculations.
Implement solutions at client sites – Model design and configuration, system installation and testing
Serve as technology/energy specialist in consulting projects.
Develop and/or deliver sections or entire software training course independently
Contribute to R&D tasks when needed.
Participate in software & solutions testing and provide feedback.
Assist with documentation and demo case development.
Identify areas needing improvement, develop potential solutions.
Assist with client sales visits to demonstrate technology features.
