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Description

Main Aspects of Job:

  • Responsible for managing the day-to-day workload of the Software Support desk for the region
  • Ensure software and helpdesk support are delivered in a timely fashion to the highest quality and that client satisfaction is guaranteed
  • Work under the Regional Software Support Lead to build and maintain relationships with internal and external clients
  • Ensuring client’s modelling needs are met and to grow the Software business both upstream and downstream in Europe
  • Ability to provide technical consulting to projects based on workload and experience 

Main Roles and Responsibilities:

  • Main support contact for internal and external clients

  • Helpdesk support via email, phone and in person

  • Ensure client's needs and expectations are met with respect to KBC software and referring issues where necessary to appropriate specialist, or sales

  • Analyse data, execute and review process calculations

  • Perform process simulations including model calibration

  • Implement simulation solutions at client sites – deliver monitoring systems, operational models

  • Serve as technology/simulation specialist in consulting projects

  • Deliver sections or entire software training course independently

  • Contribute to R&D tasks when needed

  • Participate in software testing and provide feedback

  • Assist with documentation and demo case development

  • Identify areas needing improvement, develop potential solutions

  • Assist with client sales visits to demonstrate technology features

  • Identify/communicate/follow-up realistic potential sales opportunities

  • Provide support to KBC marketing events; Represent Company at industry conferences, present papers

  • Build / maintain awareness of KBC's other product lines

  • Actively support company Knowledge Management as well as process implementation and improvement

  • Ability to support projects for other product lines

Position Requirements:

  • Minimum of BS or MS degree in Petroleum/Chemical Engineering ( PhD welcomed) or equivalent experience in a related field
  • Previous experience of working in a similar role
  • Knowledge of refining processes and/or upstream processes with experience in modelling 
  • Plant operational experience is an advantage
  • Familiar with and able to use standard flowsheeting packages
  • Familiarity with one or more additional KBC software products is a distinct advantage
  • Ability to work as a team member in complex technology areas
  • Ability to lead and manage a complex workload and a team of professional engineers
  • Experience working in a global organization and with different cultures is an advantage
  • Excellent communication skills with the ability to develop relationships with stakeholders at all levels
  • Ability to work as a team player who works collaboratively within the business development team and with other teams in the business
  • Flexible with the ability to prioritize and reprioritize due to conflicting demands
  • High level of self-motivation and initiative
  • Display a high level of professionalism towards colleagues and as an ambassador of the company
  • Requires 20-30% domestic/ international travel per annum for periods of 1-3 weeks per trip

 

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