Careers with KBC

Regional Operations Manager

Position: Permanent, Full-time

Location: Tokyo, Japan

Reference: KBC-2019-016

Closing date: October 31, 2019


Main Aspects of Job:

The Regional Operations Manager (ROM) – Japan is a key member of the consulting leadership management, reporting directly to the Global Consulting Operations Director, overseeing the total health of the Japan Consulting business, including EBITDA, order intake conversion and pipeline, quality delivery and management of services to all clients and making sure the consulting organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of clients. The ROM role will require excellent people skills, business acumen, exemplary work ethic and extensive travel and client facing time (50-60%+).

Responsibilities include driving Consulting EBITDA, Order Intake, monitoring of project delivery to margin, WIP & trade receivables, effective human resource allocation / development / deployment to meet quality management standards, revenue management and consulting operations forecast accuracy.

Main Roles and Responsibilities:

  1. Design and maintain the Consulting Operations 1-3 Year strategy with the Global Head of Consulting and Global Consulting Operations Director.
    a) Cascade and drive the implementation of the consulting operations business vision and strategy, and associated time-bound plans
  2. Set comprehensive and cascading goals and associated targets for performance, growth and quality management
  3. Establish operating protocols & procedures that ensure operating discipline and performance
    a) Work with HR and the Global Consulting Operations Director to drive and adopt a progressive discipline policy to identify and address employee and employment related problems
  4. Drive and support consulting EBITDA, Order Intake to exceed the regional and global targets.
  5. Drive improvements in overall delivered margin to increase company profitability
  6. Monitor and report on forecasted versus actual revenue, margin, and cost performance of the region on monthly basis
  7. Oversee regional and global resource allocation to ensure projects and business development assistance are resourced appropriately
  8. Support consulting recruitment to ensure regional resources are aligned to the needs of the global business
  9. Work with the Regional Resource Coordinators (RRC) to balance overall billable hours / utilisation across skillsets to achieve billable hours / utilisation targets
  10. Work with the Project Managers to execute projects within budget, margin, schedule, and quality management standards
  11. Drive and conduct the KBC consulting governance and communication structure and associated monthly Town Halls
  12. Implement tighter governance to achieve earlier warnings of potential shortfalls / slippage and Increased communication – performance and key wins (monthly)

Regional Key Performance Indicators (KPI’s):

Operational Regional KPI's

1. Consulting Regional EBITDA
2. Consulting Order Intake (OI)
3. Booked Project Margins Vs Delivered Project Margin
4. Customer satisfaction results
5. Third party chargeable hours generated
6. Export & Import chargeable hours generated
7. Hours purchased from Yokogawa Bangalore and SVM

Shared KPI's with Sales

1. Health of pipeline. CRM discipline/accuracy/ MQL by vertical
2. Number of new Digitalisation, Energy Projects & Supply Chain project won
3. Value new technology leases/licenses won & Technology EBITDA
4. Number of “C” suite and client meetings (monthly)
5. Joint sales plans with Yokogawa & related results

Shared KPI's with HR

1. Staff retention
2. HSE
3. 360 Review Results

Other Key Roles and Responsibilities:

  • Work closely with Project Managers, other consulting regions, other KBC product lines, and the Global Quality Management Group to achieve Japan consulting operational objectives for:
    • Client deliverables
    • Quality and efficiency of consulting work
    • Project profitability
    • Project schedule compliance
    • Any other activities needed to support the project managers and staff in achieving client success
  • Ensure the correct mix of product skills and manpower are available to meet project needs through:
    • Leading the recruiting effort in collaboration with the Global Consulting Operations Director with the support of HR.
    • Coordinating the use of Associates and Subcontractors, via the approved process
    • Utilising SVM and Yokogawa Bangalore resources and working with their leadership to develop capability in KBC product delivery efficiency efforts
    • Guide the capability and development of the team leaders and consultants
    • Working with other KBC product lines and global regions to meet global resource requirements, particularly the MENA ROM/ Regional Resource Coordinators
  • Work closely with the Consulting Product Integration Director, Global Quality Management Director, Technology Managers, R&D leaders, and MIS staff to ensure existing and new consulting tools, software, models, processes, standards, equipment, and information are adequate to achieve project operational objectives
  • Serve as primary liaison with the APAC business development team for proposal manpower estimates and coordination of consultants to assist, when needed, in business development activities.

Position Requirements:

  • BS / MS in Engineering is required or equivalent experience, with advanced technical and business degrees as well as specialty certifications a significant plus
  • Extensive experience of base level refinery, LNG and petrochemical operations and economics is essential. Knowledge of core process technologies is a plus
  • Previous experience of direct day to day Operations / Engineering Lead responsibilities with a strong commercial background
  • Have a minimum of 5 years consulting and largescale client engagement experience
  • Ability to drive a culture of delivery excellence built around QA/QC principles
  • Proven track record of building effective teams, setting and achieving clear objectives and expectations
  • Proven track record of realising Order Intake (sales) targets
  • Ability to think strategically and work under pressure
  • Excellent communication and interpersonal skills (both written and oral) and the ability to deal with colleagues and clients professionally at all levels within client and company organization
  • Demonstrate ability to build rapport with individuals (including Senior Client executives)
  • Good organisational skills and ability to meet deadlines within budget
  • Ability to work well in team environment and willingness to assist others, including mentoring and staff development
  • High levels of gravitas and ability to build regions and within the Company
  • Ability to travel on both an international basis and domestic basis
  • Display a high level of professionalism towards colleagues and as an ambassador of the company
  • Must be a Leader with demonstrable behaviours.

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