Intern Technology Services VM-EMS (2)


6 months assignment (renewable)


Santa Fe



Main Aspects of Job:

  • Work under the leadership of a senior professional in energy optimization implementation projects for industrial complexes
  • Help with the Technology Support desk
  • Assist main contact support to ensure technology support is delivered in a timely fashion to the highest quality and guaranteed satisfaction of customers
  • Work alongside the Technology Support Lead to build and maintain relationships with internal and external clients ensuring their modelling needs are met and to grow the Technology business
  • Collaborate with other groups within KBC regarding projects and other items related to the growth of KBC Business.

Main Roles and Responsibilities:

  • Client Relationship Management
  • Help with technology support for internal and external customers via email, phone and in person
  • Collaborate to ensure client's needs and expectations are met with respect to KBC solutions and referring issues where necessary to appropriate specialist, or sales.
  • Discussion of technical aspects of work.

Project Related

  • Analyze data, execute and review process calculations.
  • Perform simulation and optimization.
  • Implement simulation, monitoring and optimization solutions at client sites or remotely – deliver monitoring systems, operational models.
  • Assist with training material development as needed


  • Contribute to R&D tasks when needed (provide expert feedback, testing, among others)
  • Assist with documentation and demo case development.
  • Identify areas needing improvement, develop potential solutions.

Sales and Marketing Support

  • Assist with client sales visits to demonstrate technology features.
  • Identify/communicate/follow-up realistic potential sales opportunities.
  • Provide support to KBC marketing events; represent Company at industry conferences, present papers

KBC Company Business

  • Build / maintain awareness of KBC's other product lines.
  • Actively support company Knowledge Management.
  • Actively support company work process implementation and improvement.
  • Ability to support projects for other product lines

Position Requirements

  • Advanced students or recently graduated in BS or MS degree or equivalent in Chemical / Process Engineering.
  • Flexibility to work with Customers in different time zones.
  • Competencies to be kept current:
    • Verbal and written communication (English is a must)
    • Adaptability
    • Stress tolerance
    • Goal driven
    • Analytical skills