Main Aspects of Job:
- Tasks related to support, project work and/or training related to supply chain scheduling solutions
- Participate in software support delivery in a timely fashion to the highest quality and guaranteed satisfaction of customers
- Work alongside the Technology Lead to build and maintain relationships with internal and external clients ensuring their modelling needs are met and to grow the Technology business
- Collaborate with other groups within KBC regarding projects and other items related to the growth of KBC Business.
Main Roles and Responsibilities:
- Collaborate with the main support contact for internal and external clients, including Helpdesk support via email, phone and in person
- Ensure client's needs and expectations are met with respect to KBC software and referring issues where necessary to appropriate specialist, or sales.
- Discussion of technical aspects of work, as well as project specifications and documentation
- Analyze data, execute and review process calculations.
- Implement solutions at client sites – Model design and configuration, system installation and testing
- Contribute to R&D tasks when needed.
- Participate in software & solutions testing and provide feedback.
- Assist with documentation and demo case development.
- Identify areas needing improvement, develop potential solutions.
- Assist with client sales visits to demonstrate technology features.
- Identify/communicate/follow-up realistic potential sales opportunities.
- Provide support to KBC marketing events; Represent Company at industry conferences, present papers.
- Build / maintain awareness of KBC's other product lines and the ability to support them
- Actively add to company Knowledge Management.
- Actively support company work process implementation and improvement.
- Advanced students or recently graduated in BS or MS degree or equivalent in Chemical / Process Engineering.
- Flexibility to work with Customers in different time zones.
- Competencies to be kept current:
- Verbal and written communication (English is a must)
- Stress tolerance
- Goal driven
- Analytical skills