Careers with KBC

​Technology Services Engineer/Consultant - India

Position: Fulltime, Staff

Location: Mumbai, India

Reference: KBC-2022-016

Closing date: September 25, 2022


Main Aspects of Job:

▪ To work alongside the Regional Technical Services Lead to build and maintain relationships with internal and external clients

▪ Responsible for services deliverables such as support, project work and/or training.

▪ Mentoring of staff on a technical capacity during projects and/or activities

▪ Work alongside sales and SMEs in technical proposals for services/implementation projects.

▪ The postholder will be required to work as part of a team and have a willingness to travel as and when required mainly on an international basis, up to 50% of the time

Main Roles and Responsibilities:

▪ Support contact for internal and external clients, including Helpdesk support via email, phone and in person

▪ Ensure client's needs and expectations are met with respect to KBC software and referring issues where necessary to appropriate specialist, or sales.

▪ Client liaison / discussion of technical aspects of work, as well as project specifications and documentation

▪ Project Management of small to medium scale projects as required.

▪ Implement solutions at client sites – Model design and configuration, system installation and testing

▪ Technical mentorship to engineers in the team

▪ Deliver sections or entire software training course independently

▪ Contribute to R&D tasks when needed.

▪ Participate in software testing and provide feedback for assigned technology.

▪ Assist with documentation and demo case development.

▪ Identify areas needing improvement, develop potential solutions.

▪ Assist with client sales visits to demonstrate technology features.

▪ Identify/communicate/follow-up realistic potential sales opportunities.

▪ Provide support to KBC marketing events; Represent Company at industry conferences, present papers.

▪ Build / maintain awareness of KBC's other product lines and the ability to support them

▪ Actively add to company Knowledge Management.

▪ Actively support company work process implementation and improvement.

Position Requirements:

▪ BS or MS degree or equivalent in Chemical / Process Engineering

▪ 5+ yrs of relevant experience

▪ Strong leadership and organizational skills

▪ Knowledge of refining and energy processes with experience in modeling.

▪ An area of particular expertise such as refineries technologies, such as Crude Distillation, Hydrocracking, Fluid Catalytic Cracking, Reformer, etc would be an advantage

▪ Advanced knowledge of products in assigned Business Line.

▪ Ability to work as a team in complex technology projects.

▪ Ability to lead and manage a complex workload and a team of professional engineers.

▪ Experience working in a global organization and with different cultures is an advantage.

Competencies to be kept current:

Verbal and written communication



Relationship development and management

Stress tolerance

Goal driven

Analytical skills

Ability to mentor junior engineers

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