​Technology Services Engineer/Consultant - India


Full time


Mumbai, India



Closing date

February 24, 2023

If you would like to be part of a leading Consultancy specializing in the Decarbonization, Energy Transition, Process / Value Chain Optimization, Operational Performance and the Digital Transformation business then take a closer look at KBC.

We have an opportunity in our Mumbai office for a Process Engineer with experience of modelling using on process simulation programs.


Main Aspects of the Job:

  • To work alongside the Regional Technical Services Lead to build and maintain relationships with internal and external clients for modelling on process simulation software systems. 
  • Responsible for services deliverables such as support, project work and/or training.
  • Mentoring of staff on a technical capacity during projects and/or activities
  • Work alongside sales and SMEs in technical proposals for services/implementation projects.
  • The postholder will be required to work as part of a team and have a willingness to travel as and when required mainly on an international basis, up to 50% of the time

Main Roles and Responsibilities:

  • Support contact for internal and external clients, including Helpdesk support via email, phone and in person
  • Ensure client's needs and expectations are met with respect to KBC software and referring issues where necessary to appropriate specialist, or sales.
  • Client liaison / discussion of technical aspects of work, as well as project specifications and documentation
  • Project Management of small to medium scale projects as required.
  • Implement solutions at client sites – Model design and configuration, system installation and testing
  • Technical mentorship to engineers in the team
  • Deliver sections or entire software training course independently
  • Contribute to R&D tasks when needed.
  • Participate in software testing and provide feedback for assigned technology.
  • Assist with documentation and demo case development.
  • Identify areas needing improvement, develop potential solutions.
  • Assist with client sales visits to demonstrate technology features.
  • Identify/communicate/follow-up realistic potential sales opportunities.
  • Provide support to KBC marketing events; Represent Company at industry conferences, present papers.
  • Build / maintain awareness of KBC's other product lines and the ability to support them
  • Actively add to company Knowledge Management.
  • Actively support company work process implementation and improvement.

Position Requirements:

  • BSc or MSc degree or equivalent in Chemical / Process Engineering
  • 5+ years of relevant experience, preferably in the refining or petrochemical industries
  • Experience with modelling on process simulation programs such as Petro-SIM is required and to be demonstrated through past project work.
  • Must demonstrate an understanding of processing units and energy systems in refineries
  • An area of particular expertise with refinery technologies including Crude Distillation, Hydrocracking, Fluid Catalytic Cracking or Reformers would be an advantage
  • Demonstrable experience as a trainer, mentor or public speaker would be an advantage
  • Excellent communication and writing skills and the ability to facilitate your own meetings as necessary
  • Good analytical and troubleshooting skills
  • Strong initiative to find and develop creative solutions to problems
  • Ability to work as a team in complex technology projects.
  • Ability to lead and manage a complex workload and a team of professional engineers.

Competencies to be kept current:

  • Verbal and written communication
  • Persuasiveness
  • Adaptability
  • Relationship development and management
  • Stress tolerance
  • Goal driven
  • Analytical skills
  • Ability to mentor junior engineers